University App | University of La Sabana
Category
Education · Mobile App
Company
University of La Sabana
Role
Inter User Experience Designer
Duration
4 months
Team
Design, Product & Development
Platform
Mobile
Problem
Speed up, automate and increase the added value for students, management and advisors, delivering better performance across the university's processes while consolidating multiple services — food, reservations, awards and badges, wallet and chatbot — into a single, easy-to-use mobile app.
Solution
Official app for the University of La Sabana community — students, teachers and employees — centralizing academic, administrative and campus-life services in a single mobile experience.
Result
Live app on the App Store and Google Play, used by the University of La Sabana community.
Context & problem
This project consists of automating university services from a single App. Students, teachers and employees can manage schedules, plans and other services, as well as visualize and consolidate information from the student and management side.
Business Context
The problem arises from the time-benefit cost of carrying out these processes manually — for both the advisor and the student. The challenge was also tied to innovation across the University's processes, moving from manual workflows to a modern, self-service digital experience aligned with the institution's transformation.
My Role
As Inter User Experience Designer, I mapped manual processes and translated them into user flows, wireframes, and interactive prototypes for the new automated University App, incorporating insights from user testing.
Responsibilities
- UX/UI design of key modules: profile, digital carnet, services, reservations and food service.
- User research with the university community: teachers, students and employees.
- Definition of user flows and interaction patterns for academic, support, library and campus-life services.
- Design of reusable components and screens aligned with the university's visual identity.
- Close collaboration with product and development teams to guarantee feasibility and quality of implementation.
Challenge
Speed up, automate and increase the added value for students, management and advisors, delivering better performance across the university's processes while consolidating multiple services — food, reservations, awards and badges, wallet and chatbot — into a single, easy-to-use mobile app.
Research & insights
- Empathize: interviewed students, teachers and employees to map manual pain points across academic, support and campus-life services.
- Ideate: co-designed module flows with product and development, choosing reusable components that could scale into new services without redesigning the base UI.
- Prototype: built high-fidelity screens and a clickable prototype for each module, testing navigation clarity with the university community.
- Test & iterate: ran hallway usability tests, gathered feedback from advisors and students, and refined interactions before final handoff to engineering.
Process & key decisions
- Empathize: interviewed students, teachers and employees to map manual pain points across academic, support and campus-life services.
- Define: prioritized the highest-frequency workflows (schedules, digital carnet, reservations, food service) and framed the app as a single self-service hub.
- Ideate: co-designed module flows with product and development, choosing reusable components that could scale into new services without redesigning the base UI.
- Prototype: built high-fidelity screens and a clickable prototype for each module, testing navigation clarity with the university community.
- Test & iterate: ran hallway usability tests, gathered feedback from advisors and students, and refined interactions before final handoff to engineering.
Solution
Product Impact
- Official app for the University of La Sabana community — students, teachers and employees — centralizing academic, administrative and campus-life services in a single mobile experience.
- Automated processes that were previously manual and time-consuming for both advisors and students, speeding up daily university operations.
- Introduced new modules such as Food service, Reservations, Awards and badges, Wallet and a ChatBot to expand the app's value beyond basic information.
Leadership Highlights
- Delivered the UX/UI design of the app during my business internship, working closely with product and development teams.
- Conducted user research through stories, testimonials and statements from teachers, students and employees to understand behavior across different user types.
- Contributed to the innovation strategy of the university's digital processes, shifting from manual workflows to automated, mobile-first experiences.
Results & learnings
- Live app on the App Store and Google Play, used by the University of La Sabana community.
- Digital carnet with QR replacing the physical ID for identification and contact sharing.
- Unified services hub covering academic, support, library and campus-life features in one place.
- Foundation laid for new modules such as Food service, Reservations, Awards and badges, Wallet and ChatBot.